Job Description Job Title: Florist Department: Savoy Flowers Inspired and Supported by: Creative Floral Design Manager Salary: £25,750 Your purpose will be: To be responsible for exceeding our guest expectations on a day-to-day basis within our Flower Shop, whilst ensuring the flowers and display are to the agreed standard. You will be accountable for: To ensure the flower shop meets the hotel brand & 5-star luxury standards To ensure all guest flower requests are met with professional service To take ownership of any guest request encountered to completion To condition and prepare flowers every morning to be used for the flower shop To prepare all guest order requests as a priority and deliver to guest rooms To prepare flower bouquets and to ensure display stands are up to standard daily including pricing To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest To ensure guests are charged through our POS system To ensure the flower shop is at the highest standard, ensuring quality is maintained at all times. To be passionate, creative and encourage all upsell and revenue opportunities. To ensure stock levels are maintained, organised and monitored To assist Savoy Flowers Team with adhoc duties as required, especially at peak times To work in a clean and tidy manner, clearing away things you are no longer using. Keep the floors clean and dry to avoid any slips or falls. To control the waste of flowers as much as possible. To maintain the plants and clean retail areas in the shop To maintain amicable and co-operative working relations with other departments. To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself. Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises. To carry out additional tasks as instructed and by reasonable request from the leadership team. Adhere to all Savoy policies and procedures as outlined by the hotel. Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.