The Role:
The Account Executive is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management, identifying areas for innovation and investment to assist with growth.
Key Responsibilities:
Sales
1. Help to achieve growth in all areas of The company and ensure sales targets are monitored and achieved.
2. Support a customer portfolio of customers to help build strong and lasting relationships.
3. Pro-actively call customers as and when required.
4. Enter sales orders.
5. Prepare quotations and follow up the outcome.
6. Liaise with suppliers to obtain supported prices and special non-stock products.
Business Development
1. Help identify any new sales opportunities.
2. Work closely with Account Managers to ensure the right customers are being targeted with offers, promotions, clearances and special offers.
3. Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service.
4. Monitor competition from a sales perspective and ensure that all information is shared.
Customer Relationship Management
1. Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities.
2. Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers.
Reports & Administration
1. Identify any customer opportunities which will contribute towards the board report.
2. Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of the company.
3. Complete own administration requirements in a timely fashion.
Key Measures & Targets:
1. Sales targets
2. New business
3. Customer retention
4. Customer satisfaction
Key Relationships:
1. Head of Signs and Supplies
2. Sales Manager
3. Internal Sales Team
4. Key Clients
5. Key Suppliers
6. Accounts Team
Person Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
1. Experience and in-depth knowledge and understanding of working with customers.
2. Strong verbal and written communication skills.
3. Good time management and planning skills.
4. Ability to prioritize workload and meet deadlines.
5. IT skills, CRM.
6. Team player.
Desirable
1. Experience working in the construction, distribution, or traffic management industry.
Benefits:
As well as offering a competitive salary, remuneration for this role includes flexible benefits, which provide a range of guaranteed benefits including but not limited to:
1. 5% Company pension contribution
2. Life Assurance at 2 x notional salary
3. Single person's private medical cover
4. Permanent Health Cover
5. Company car / or car allowance (Dependent on position)
6. Career Development and ongoing training
7. Staff Referral Scheme
8. 25 days annual leave with additional loyalty days (Full-Time equivalent)
9. Volunteering Scheme
10. Environmental and Social Value initiatives
They are a privately owned company. They are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. They pride themselves on providing a first-class service to all their customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within their core range, the company can fulfill any order and ensure it is delivered direct via their own dedicated transport fleet or those of their partners.
Manufacturing: Their capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs, and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE and clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. They have their own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with their fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Their staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety and lifting equipment.
Their People: With a direct workforce philosophy, the company culture is driven by their core values, which describe how they act day-to-day. They ensure all your needs are met through their national call centre and dedicated account management.
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