Rate: £16.35 PH
Contract: Temporary 12-18 months
Location: Maidstone
Role Objective: The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint. The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming. This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership. Key Accountabilities:
1. Receive and process the customer’s initial enquiry
2. Book surveyor site visits
3. Raise, issue and manage customer’s quotations
4. Take payments
5. Schedule and monitor all works into weekly programmes
6. To safely and effectively schedule staff (direct and contractors) for the region.
7. Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools
8. Liaise with both operatives and contractors on any site issues
9. Report and have constant communication with customers
10. Taking and resolving telephone queries from internal and external customers.
11. Take ownership of and support the investigation of customer complaints.
12. To work as a team wi...