Who You Are You are a proficient individual with strong customer service skills, adept at maintaining administrative and business support systems efficiently. Your good IT skills enable you to produce high-quality correspondence and manage order and payment systems. You possess a deep respect for confidentiality, a basic knowledge of the Household Support Fund, and an appreciation for housing-related challenges faced by individuals. With proven experience in a busy, customer-facing environment, you handle a wide range of inquiries with sensitivity and professionalism, including taking and summarizing minutes and reports. You are educated to GCSE standard with competence in word processing, typing, and English. Occasionally, you can work outside normal hours to meet team needs. What the Job Involves Your role as a Business Support Officer involves providing essential business and administrative support to the Household Support Fund Project. Responsibilities include managing correspondence, supporting meetings with administrative tasks like venue arrangement, minute-taking, and report collation, and responding to subject access requests in line with GDPR. You ensure confidentiality, produce basic data charts, and accurately record information using SharePoint and Excel. The role requires you to manage finance systems effectively for orders and payments, update business systems for precise case management, and support other teams with administrative duties. You interact with various contacts, including Councillors, local residents, and stakeholders, all while upholding the Council's equal opportunities policies.