Hire Desk Controller - JP Rentals, Edinburgh Depot
A little bit about our company:
Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.
The Role of Hire Desk Controller:
Based at our new Edinburgh Depot, Newbridge, our Hire Desk Controller will be responsible for providing a wide range of administrative support tasks to assist with the day-to-day operations of our JP Rentals functions within our Edinburgh, Dundee and Aberdeen Depots. You will consult closely with the central office staff, onsite workshop team, suppliers, and customers to ensure that all administrative tasks are completed timely, efficiently, and effectively and in line with our high standards of customer care. Key responsibility area's of this role include:
* Professionally and effectively communicate with internal and external customers and coordinate asset availability.
* Effectively convert enquiries into profitable hires
* Recognise and escalate issues to the Depot and/or Rentals Manager
* Ensuring vehicles are delivered & collected as required, supporting vehicle movements and PFH’s where necessary.
* Co-ordinate and deliver service excellence to meet customer requirements.
* Seek to achieve best commercial return from hire and transport assets
* Support Breakdown management across all depots utilising JPVR staff, TPS and manufacturers.
* Manage and maintain electronic and manual records, including filing and archiving.
* Process customer charges
* Deal with customer hire enquiries, negotiating best hire terms and taking off hire notifications.
You will receive on the job training and support in all administrative tasks required to support our central depot and workshop operations.
Are you the right person for this role?
The successful candidate must have the following skills and experience:
* Previous experience of working within a hire desk role
* Strong organisational skills, with attention to the small details
* Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy
* Be an effective communicator, both verbal and written
* Proficient IT Knowledge with specific experience in the use Microsoft Teams, word, PowerPoint, excel software packages and accurate keyboard expertise
In addition to your skills and experience, does your work ethic align with our core values?
* Safety Conscious – Safety comes 1st in all Jarvie Plant Operations
* Collaborative – Strong individual performer, but a Team Player to help one another reach our goals.
* Dependable – Strong Team member that the Service Control team and Customers can rely on to do the right thing.
* Progressive – possess a drive to assist with continual improvement
* Responsible - we make the communities that we call home a better place
If yes, this may be the opportunity for you.
The benefits of working at Jarvie Plant:
Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:
* Monday to Friday, dayshift hours
* Discretionary Bonus Scheme
* Tailored Learning Opportunities and Learning & Development Programme
* Treat yourself with our Employee Discount Scheme
* Extra Holidays
* Employee Assistance Programme
* Cycle to Work Scheme
* Company Pension Scheme
If you have the skills and experience to be one of our Hire Desk Controllers, please proceed with your application via our recruitment portal SWAG. This can be done by copying and pasting the following link into your web browser:
https://jobs.swagapp.com/jobs/jarvie-plant-hire-desk-controller-jp-rentals-edinburgh-depot
Please note that CV’s will only be reviewed on submission via our recruitment portal SWAG. If you have any further questions regarding this vacancy, please contact recruitment@jarvieplant.co.uk.
What we need you to know before accepting a job offer from us:
What we need you to know before applying and/or accepting a job offer from us: Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.
If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.
Jarvie Plant - where people are and always will be our greatest asset!
Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.
Job Types: Full-time, Permanent
Additional pay:
* Yearly bonus
Benefits:
* Employee discount
* Referral programme
Schedule:
* Day shift
* Monday to Friday
Work Location: In person
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