Ticketing Operations Specialist
Apply locations Cannon House Office
Time type: Full time
Posted on: Posted 5 Days Ago
Time left to apply: End Date: January 5, 2025 (10 days left to apply)
Job requisition id: JR029405
Salary: Circa £35,000
Location: Based at our Head Office in Birmingham City Centre.
CrossCountry operates more of the country's Rail Network than any other train company. With Birmingham at its heartland and HQ, CrossCountry stretches from Aberdeen to Penzance, Stansted to Cardiff, including Newcastle, Leeds, Sheffield, Manchester, Nottingham, Bristol, Southampton, and Edinburgh.
Owned by Arriva, CrossCountry is the most extensive rail network in Britain and the business plays a vital role in connecting tens of thousands of people to work, leisure, and education every day. The one Arriva rail purpose is to connect people to opportunities by providing a reliable and friendly train service. So, there is no better time to join us!
We are seeking a Ticketing Operations Specialist to become part of our dynamic team. In this exciting role, you will play a key part in managing our relationships with physical ticketing suppliers and partners, whilst also supporting our Revenue Protection and Fraud strategy.
You will be joining our dedicated Revenue Protection and Ticketing team, where you will collaborate with talented colleagues to innovate and transform our approach to fare evasion and fraud prevention. This is a rewarding opportunity to leverage our collective expertise, enhance our strategies, and drive growth in this vital area.
Key responsibilities: (these are not exhaustive)
1. Assist in implementing and maintaining on-board ticket issuing systems
2. Support the development of CrossCountry's on-board ticketing strategy
3. Analyse sales data from Ticket Issuing Systems (TIS) for key stakeholders
4. Manage relationships with barcode and ITSO validation software suppliers
5. Oversee ticketless travel survey commitments and analyse data to identify trends
6. Implement strategies to reduce ticketless travel across the CrossCountry network
Experience, knowledge, qualifications & training
Essential:
1. Strong commercial awareness and numerical skills
2. Excellent prioritisation and ability to manage multiple tasks effectively
3. Well-developed negotiation, communication, and presentation skills
4. Proficient in relationship management and engaging with stakeholders at all levels
5. Experience in evaluating opportunities and making sound recommendations
6. Strategic thinker with a results-oriented approach and a proven track record
7. Proactive individual, who is proficient in all Microsoft Office applications
8. Capable of taking ownership of processes to ensure operational efficiency
9. Highly organised with a keen eye for detail
Desirable:
1. Experience in project management
2. Prior experience in the rail industry
3. Good knowledge of the CrossCountry business
4. Keen to express and follow up on ideas with a drive to achieve results
Closing date for applications: 5th January 2025
We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
About Us
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions, and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably, and sustainably across 11 countries, delivering these services in a better way, every day.
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