Key Purpose of the Job
Working alongside the Technical Support team using remote diagnostic tools to carry out CCTV and Intruder maintenance checks and engineer follow-up calls for any faults documented. Assist in the commissioning of signalling devices and dealing with customer call logging for faults.
There will be a 6-month progression plan in place to upskill to a level 1 Technical Support Technician to further support the customer with basic remote fixes.
Key Job Responsibilities
* Requirement to work a 3-week rolling rota Shift 1 (8-4), Shift 2 (9-5), Shift 3 (11-7) Monday to Friday.
* Remote software and site set up. Ensure all sites are accessible remotely and follow up if not.
* Keep up to date with the maintenance schedules for all sites.
* Make sure all systems are fault-free and full follow-up action for sites with issues flagged.
* To ensure prompt and accurate information is scheduled for any engineer follow-up visits.
* To prioritise workload and meet contractual deadlines.
* Portray Kings Secure in a professional manner and work as part of a team to achieve an impeccable delivery of service.
* To provide a positive experience for customers ensuring prompt and accurate information is captured.
Essential Requirements For The Job
* Customer focused.
* PC literate.
* Team player.
* Strong interpersonal and communication skills.
* Ability to prioritise workloads.
* Exceed all tasks given.
* Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers.
* Ability to work within a continually changing environment.
* Network/IP based product experience.
Desirable Requirements For The Job
* Experience with CCTV and Intruder.
* Experience of VMS software.
* Experience working on Protean.
Benefits
* Supportive and collaborative environment.
* Company health care plan.
* Company pension.
* Life insurance.
* 25 days holiday plus Bank Holidays.
* Development opportunities.
* Referral scheme.
* Employee recognition scheme.
* Employee benefits programme including shopping vouchers and discounts; up to £1,200 a year on real savings for everyday needs.
* Cycle to work scheme.
* Wagestream – Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment process, we do so as an Equal Opportunities Employer. #J-18808-Ljbffr