The Opportunity
* The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention
* Impressive company growth; they have 3,000 existing clients (98% retention rate)
* Their own staff retention is excellent, due to the quality of their culture
* Top quality Managing Director in Europe, he is great to work with
* The Head of Customer Success has a long tenure at the business, because; "no two days are the same, I love the culture here and I have always been given opportunities to progress"
* Two days working from home (Thursday, Friday)
Company Overview
Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation.
Team Overview
Join a Client Success team of 19 people.
The Role
* Customer first mindset; key point of contact for clients, ensuring retention and growth of client accounts through world class account management
* Provide technical and product support; working with internal stakeholders on growth opportunities
* Customer Onboarding and Training - ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution
* Strategic Thinking - proactive with your ideas to offer solutions to clients, ensure they always have the most appropriate products and services to deliver success
* Working with the sales team on opportunities for existing account growth
* Manage projects and prioritise workloads
* Build an extensive understanding of the tools available to advise clients on solutions that achieve their goals and meet their tech needs
The Person
* Confident Account Manager, working with C-suite business partners across the globe
* Experience in B2B client relationship management of £10m+ Enterprise accounts
* Experience working with a Pharmaceutical business is desired but not essential
* Experience of SaaS account support is preferable
* Builds long-lasting relationships with key contacts
* Proactive approach to work, thrive on change and excited about continuous learning
* Organised, creative and excellent project management skills
The Details
* Contract: Permanent
* Salary: £40,000 - £46,000 depending on experience
* Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
* Benefits: Excellent pension, competition and reward schemes