COME AND JOIN US. .. We are currently seeking an established Deputy Conference & Banqueting Operations Manager to work alongside our incredibly talented Private Dining and Events team within the Food and Beverage Division. The on target earning potential for this role is £41,914 / per annum - comprising a base salary of £34.414, plus a qualified estimate of £7,500 in gratuities and service charge. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Here's a bit more detail on what we see you doing in this role: Playing an instrumental, hands on role to the successful running of our Conference & Banqueting department, you’ll be key in the preparation of our meeting and conference facilities, and the execution of a diverse, incredible range of dining experiences created across our estate Working closely with our Event Operations Manager, you’ll proactively seek new ways to innovate our dining and events experiences whilst contributing creative solutions to improve the productivity of the department Engaging and motivating those around you; you’ll help mentor a team of supervisors, waiters and porters, ensuring they’re fully trained and equipped to play their part in each event You’ll be instilling a culture of continuous development and innovation, identifying new ways to surprise and delight your guests and your people Planning for success, you’ll meet with the department Head Chef daily to discuss menu and specific guests’ food requirements; highlighting specific needs, any other food service requirements, always seeking solutions for any unexpected challenges Monitoring and controlling equipment and products, you’ll ensure that all resources are handled in line with our processes and procedures as well as co-ordinating any maintenance issues throughout the department Attending to guest concerns in a dynamic environment where no two issues are the same; dealing with a wide variety of challenges head on and seeking for opportunities to resolve every issue to full satisfaction Developing strong relationships with other departments across the estate, you’ll help to inspire a culture with a shared vision and continuous development Conducting detailed and inspirational briefings with your team, outlining the order of service for each event with absolute precision and clarity Delivering warm and thoughtful dining experiences, you’ll lead from the front taking full responsibility in creating personalised experiences that exceed guest expectations in every way Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way The kind of person we're looking for : You have outstanding Conference & Banqueting experience and you’re energised and fuelled by a high paced operation and equally high expectations Whilst you enjoy the theatre and stage, you’re modest, understated and without ego; you care for others as much as you care for yourself and role model this consistently Resilient, and skilled at managing multiple and often competing priorities, you possess a positive, professional, and courteous attitude, always with a glass half-full approach You intuitively put yourself in the shoes of others whether that be your guests or your people, no matter how many times an issue has been presented to you, you recognise that to this person it’s likely a first An early bird some days and a night owl others, you’ll be working flexibly during the week and weekends, leading from the front and by example You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference Driving high performance and ensuring others are brought on the journey with you, you’ll bring a strong people focus and the desire to grow and nurture team members through coaching and training Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand You have a positive “can do” attitude to solving problems in a professional and courteous manner A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail You want to be part of a team that works hard, supports each other and above all has fun along the way What’s in it for you: Time to let your hair down 30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for £50.00 per annum Treats in your pocket Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you Free ‘pay day’ lunch and monthly drinks offers A generous ‘refer a friend’ scheme Be our guest Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – available upon completion of 12 months service Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LAto name just a few Subsidised, single occupancy, en-suite accommodation available on our estate Investment in your development and wellbeing Pension scheme Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint About gratuities & service charge: Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role It is estimated that in 2024, our full-time employees can expect to receive around £7,500 in addition to their annual salary If you are our next Deputy Conference & Banqueting Operations Manager, please forward your most recent CV to us today