Customer Support Technician Level 3 Apprentice - Slough
Posting Date: 31 Jan 2025
Unit: Business
Location: Slough (4235), Slough, United Kingdom
Customer Support Technician Level 3 Apprentice - Slough
Location - Slough
Start date - 8th September 2025
Apply by - 17th February 2025
Salary £21,840
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
This is your chance to make a real difference to the world. Grab it.
About this role
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses to large FTSE 100 corporate organisations – no two days are the same! You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This job is available in Business.
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. Please also note that this is a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points. If you don’t hold a full licence for manual cars before you are due to start, we may have to withdraw any offer made to you.
All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
Location
Slough
About BT Group
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We value diversity and inclusion and believe in making a positive impact.
How to Apply
It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process, you will be asked to complete an online assessment and then have a telephone interview with the early careers recruitment team.
We look forward to receiving your application!
#J-18808-Ljbffr