Operations Manager
Burton Latimer
£45,000 - £50,000 plus benefits
Following a period of incredible growth, my client, a supplier of consumables to the retail industry, now has an excellent opportunity for an Operational Service Support Manager to join their team at a new purpose-built site in Burton Latimer.
Our client offers a generous salary, market-leading benefits, and excellent career progression opportunities.
Role Purpose:
To assist the Head of Operations in delivering operational & service excellence. To ensure that the company is operating efficiently & effectively whilst controlling costs in line with budgets & expectations. Collaborating with all departments to ensure we maximize customer profitability and service levels through KPI, cost management, and lean processes.
Duties include:
1. Line management of direct reports
2. Responsible for interaction with the wider business and ensuring operational service is delivered OTIF on a day-to-day basis.
3. Manages interactions and inputs from the commercial teams and feeds back into the wider operation.
4. Analysis of operational performance metrics in conjunction with the operational analyst to improve service performance
5. Co-ordination of a daily operations meeting
6. Manages performance stats, improvement board, and operational initiatives
7. To deputise for the Head of Operations
Skills & Experience required:
1. Excellent IT skills, good verbal and written presentation skills, confidence in dealing with senior management and customers
2. Numerate, bright, enthusiastic, self-sufficient, self-starter, confident, analytical, inquisitive
3. Proven track record of managing operational teams
4. Strong financial & budgeting capability / compliance
5. High degree of flexibility – last minute changes to working hours, days or location as required to meet the expectations & commitments of the role.
6. Previous operational, commercial, and customer management experience essential
7. Team management and leadership skills.
8. Change management skills.
9. People skills such as empathy, patience, and politeness.
10. Strong communication skills.
11. Decision-making skills driven by customer insights.
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15391
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