We are looking for someone to join our already established medical secretarial team on a part time basis who is also able to help cover periods of annual leave. The post holder will be able to work underpressure, effectively prioritise and be able to work to deadlines to meettargets. They will be expected to work to a high professional standardwith an eye for attention and detail and ideally a knowledge of medicalterminology.
Main duties of the job
Key Responsibilities
Take ownership for new referrals both NHS and private. Wherenecessary to liaise with patients and ensure that referrals are promptlymanaged using audio typing or dedicated software programmes. This willinclude sourcing relevant notes, results and scans and using initiative toobtain any missing details.
Thorough understanding of patient pathways, current workingpractices and policies. Understand the implications of patient choice andelectronic booking of referrals.
Daily checking of referral status to include advice and guidancerequests, 2 week wait and urgent referrals. To inform GPs oftriage/advice and guidance replies and to update patient records.
Maintain track of referrals that have not been actioned byhospital or missed by GP
Take telephone calls from patients and professional organisations(hospitals) in an efficient, tactful and compassionate manner.
Ensure patient records are updated.
To make use of information technology and to be involved withchanging technology as it becomes available.
Take part in external and internal training courses and meetingsas required.
To undertake a full range of secretarial duties for GPs and thepractice team.
Use initiative to see areas where the secretarial service can beimproved.
About us
Wargrave surgery is a small friendly village practice set in the heart of rural West Berkshire. We are a friendly team consisting of 6 Doctors, 5 Nurses, 1 HCA, 2 phlebotomists and an extensive Reception and Administration team.
Job responsibilities
Key Responsibilities
Take ownership for new referrals both NHS and private. Wherenecessary to liaise with patients and ensure that referrals are promptlymanaged using audio typing or dedicated software programmes. This willinclude sourcing relevant notes, results and scans and using initiative toobtain any missing details.
Thorough understanding of patient pathways, current workingpractices and policies. Understand the implications of patient choice andelectronic booking of referrals.
Daily checking of referral status to include advice and guidancerequests, 2 week wait and urgent referrals. To inform GPs oftriage/advice and guidance replies and to update patient records.
Maintain track of referrals that have not been actioned byhospital or missed by GP
Take telephone calls from patients and professional organisations(hospitals) in an efficient, tactful and compassionate manner.
Ensure patient records are updated.
To make use of information technology and to be involved withchanging technology as it becomes available.
Take part in external and internal training courses and meetingsas required.
Essential key skills:
Eye for detail and accuracy.
Adaptability and willingness to change in an ever-changing NHSenvironment.
Discretion, understanding, patience and the need for patientconfidentiality at all times.
Be able to work as part of a close-knit team.
Flexible
Person Specification
Experience
* Adaptability and willingness to change in an ever-changing NHS environment.
* Eye for detail and accuracy.
* Adaptability and willingness to change in an ever-changing NHS environment.
* Discretion, understanding, patience and the need for patient confidentiality at all times.
* Be able to work as part of a close-knit team.
* Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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