IT Support Analyst - 1st/2nd Line Support - 5 Days on Site
Job Description
As an IT Support Analyst, you will be a key player in ensuring the smooth operation of our IT systems. Based at our head office, you will provide essential support to colleagues across the organisation. This role requires a strong customer service mindset, attention to detail, and excellent organisational and communication skills.
Responsibilities
1. Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support.
2. Use the Service Management system to log and resolve IT requests within agreed targets.
3. Administer the Microsoft Estate and other key business systems.
4. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
5. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
6. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
7. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
8. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
9. Support field-based IT Engineers with IT needs, scheduling, and colleague communications.
10. Assist with purchasing IT equipment and managing the procurement process.
11. Provide general help and advice to users, utilising remote desktop tools.
Minimum Requirements
1. A-Level or equivalent qualification in technology, or suitable experience delivering support in a similar technology-driven organisation.
2. Familiarity with ITIL, with a foundation-level qualification or above preferred.
3. Experience in IT administration of Microsoft-based systems and other key business systems.
4. Strong customer service orientation, with the ability to work effectively in a demanding stakeholder environment, including director-level interactions.
5. Excellent attention to detail and organisational skills.
6. Proficiency in Microsoft Office, particularly Word and Excel.
7. Strong written and verbal communication skills.
Additional Skills & Qualifications
* Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.
Why Work Here?
We are building a new team and looking to upskill individuals. This is a great opportunity to grow your career in a supportive and dynamic environment.
You will be based at our head office, working with a team of dedicated IT professionals. The role involves regular interaction with colleagues across the organisation, as well as collaboration with third-party technology and support providers. The work environment is fast-paced and requires a proactive approach to problem-solving.
Job Type & Location
This is a Permanent position based out of Northampton, United Kingdom.
Location
Northampton, UK
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