This is a unique opportunity to be a full-time CAM, fully dedicated to a single premier community, all while working from our corporate office Core Values Adherence to the core values of Resource Property Management: Honesty, integrity, respect, and courtesy which are the cornerstones by which our company functions. We value all clients and strive to provide professional and efficient management services at all times. Essential Duties and Responsibilities: Assist the board to engage licensed and insured contractors and service providers. Monitor contractor & service provider performance. Provide excellent customer service and handle complaints courteously, timely and efficiently. Return all calls and emails within 24 hours in accordance with the management contract. Prepare or review all Association correspondence including meeting notices and owner correspondence. All membership mailings, including but not limited to, Budget Notices and Annual Membership Meeting Notices must be approved in advance by supervisor. Prepare a board meeting packet for each regular scheduled board meeting. Package to include written manager’s report, financial report, delinquency update, correspondence, bids, etc. Ensure packet is distributed to your board a minimum of three days prior to the meeting. Attend all board and membership meetings as stipulated in the RPM contract. If the manager is unable to attend, manager is responsible to find coverage for the meeting or to reschedule the meeting with board AND management approval. Utilize Vantaca daily to respond to and create Action Items as needed. Maintain up-to-date Association records & information in Vantaca and HomewiseDocs.com Monitor expenses and approve invoices for payment in Vantaca in a timely manner for each check run. Review monthly financial statements for accuracy and budgetary requirements. Ensure timely distribution to the board. Assist the Board with preparation of a report for owners in describing the financial statement results compared to budget on a quarterly and annual basis. Assist the board in tracking and reporting reserves and recommending to the board use of reserves for capital projects and addressing the needs of the Association. Assist the board with preparing and tracking a maintenance schedule for the repair and maintenance of the property. Assess owner applications for unit modifications and recommend to the board for approval once all documentation and conditions have been met for approval Perform property inspections as specified in the management contract. Ensure that violation letters are processed and follow up is timely. Prepare the initial draft of the annual budget based on the specified timeline. All budgets must be approved by immediate supervisor prior to distribution to the Board. Maintain all Association insurance policies to be in full force and effect in concert with the board and the association’s insurance agent. Notify board president and, when necessary, all board members of potential issues & concerns. Supervise Direct Reports: Supervise performance and periodic duties of the on-site staff members. Maintain up to date Job Description(s) for all staff members. Approve staff’s timecards/timesheets on a timely basis every pay period. Evaluate the performance of Direct Reports with HR guidance and approval. Notify HR of attendance, performance, or other issues immediately. Assist HR with disciplinary counseling, when necessary. On call 24/7 for the community unless other arrangements have been made. In the event of a catastrophic event such as FIRE, immediately notify an RPM executive or owner Immediately report any issues of concerns relating to client discontent relative to the management of the association to executive supervisor or RPM owner. Competencies Strong written and verbal communication skills Business acumen Customer/Client focus Decision making skills Results driven management Conflict resolution Analytical Thinking for problem solving Working conditions and Physical requirements Must be able to work under pressure, meet deadlines, while providing exemplary customer service. Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals. Maintain regular, punctual attendance consistent with RPM policies & practices. Must have oral and written comprehension and expression along with speech clarity and recognition. Ability to effectively use computers, telephones, and computer systems. Operating standard office equipment Lift and carry up to 25 pounds Operate a motor vehicle in a safe manner After hours meetings as necessary for board and special membership meeting as per contract On-site property mobility – must be able to do regular property inspections that may require walking the grounds and may encounter rain, hail, wind, dust, fumes, water, potholes, uneven ground surfaces, trip hazards and other weather/environmental conditions outside the control of Resource Property Management and the Association while outdoors. Normal office conditions while indoors. Powered by JazzHR