Kingston and Richmond NHS Foundation Trust
We currently have a vacancy for a Full Time Unit Receptionist within the Paediatric Department. Predominantly based on the two paediatric wards Dolphin and Sunshine, however you may also be asked to cover Children's Outpatients and back office administration.
We require a friendly individual with excellent communication and organisation skills for this key post in our close-knit service. You will be working as part of a team providing seven-day cover for our reception areas. Your day-to-day tasks will include answering our security entry system and telephones, managing the patient administration system (CRS), liaising with other hospitals & departments, and general clerical/office skills (filing, photocopying, note pulling).
This post involves direct verbal contact with parents, other family members, and visitors at a sensitive time in their lives, requiring an empathetic and courteous manner. You will be an essential and valued member of a busy multidisciplinary team of health care professionals including Doctors and Nurses.
This vacancy may close earlier once the required number of applications have been received.
Main duties of the job
1. To provide administrative and clerical support to the multidisciplinary team on the Paediatric Wards and in Outpatients 7 days a week as part of a team of Receptionists on a rota basis.
2. To greet all patients and visitors to the unit and to direct them to the appropriate area.
3. You may also be asked to provide back office support, including data validation.
4. To maintain a friendly but professional approach to patients, relatives, visitors, and staff.
5. To deal with a range of telephone enquiries from patients, relatives, visitors, and staff.
6. To monitor the ward entry phone helping to ensure unit security where possible.
7. To maintain safety and confidentiality of information at all times.
8. To liaise with other departments within the hospital.
9. To undertake all work in accordance with unit and hospital policies and statutory requirements.
10. To respect the religious, cultural, and diverse individual needs of the children and their families.
11. To participate in study days/training courses relevant to the area of work and participate in own performance review with supervisor.
About us
Compassionate - We treat everyone with kindness, understanding, and empathy.
Inclusive - We are respectful, fair and open, valuing everyone's unique contribution.
Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive.
Inspiring - We strive for the best for patients, communities, staff, and partners and are always learning and improving.
Job responsibilities
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
Person Specification
Skills
* Good verbal and written communication skills.
* Good telephone manner.
Experience
* Receptionist or administrative background.
* Previous experience of dealing with the general public.
* NHS experience.
Qualifications
* Ability to read and speak English.
* Educated to GCSE standard or equivalent.
* Administration or equivalent qualification or experience.
* Willing to undertake training as required.
* ECDL.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£28,166 a year, inclusive of HCAS (Outer).
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