Job summary The post holder will join the administration team in providing efficient and effective administrative and coordinating services to the specialist team ensuring a high quality service for patients with heart failure. Co-ordinate and organise the attendance of patients to scheduled appointments in line with local team and Trust arrangements as instructed. Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate. Undertake general clerical duties to maximise all available capacity in an appropriate way. Including processing referrals and booking investigative appointments. Ensure all information is secure and confidentiality of information is maintained at all times. Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. To assist in the management of team diaries. Main duties of the job For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most. About us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 185-684-9945 Job locations Royal Devon University Healthcare NHS Foundation Trust Exeter Devon EX2 7JQ Job description Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a part time Service Administrator to join our integrated Heart Failure Specialist Nurse Team based at Newcourt House, part of the Royal Devon University Healthcare NHS Foundation Trust. We are looking for an enthusiastic, well organised, approachable individual to provide professional and efficient administrative support to the heart failure service. We are looking for someone who enjoys working as part of a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure. You will have excellent communication and interpersonal skills, be flexible and adaptable with proficient IT skills. We are looking for a team player who can also use their own initiative to meet the changing needs of the department. The Heart Failure Specialist Nurse Team provide specialist care for patients during an acute admission and in the community. The team work alongside numerous healthcare professionals to ensure patients receive the best care for their cardiac conditions. Our aim is to optimise patients quality of life and to try to prevent admissions to hospital. Please note the job description is generic. This role is working in administration with the Heart Failure Clinical Nurse Specialist Team. We look forward to hearing from you. Working Pattern: 3 days a week Interview Date: provisional date for interviews is 25th March 2025 For further information please contact: Nathalie ODwyer, Service Co-ordinator nathalie.odwyer1nhs.net or Lisa Lovedale, Lead Nurse for Heart Failure, lisa.lovedalenhs.net. Tel: 01392 356159 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. Job description Job responsibilities For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a part time Service Administrator to join our integrated Heart Failure Specialist Nurse Team based at Newcourt House, part of the Royal Devon University Healthcare NHS Foundation Trust. We are looking for an enthusiastic, well organised, approachable individual to provide professional and efficient administrative support to the heart failure service. We are looking for someone who enjoys working as part of a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure. You will have excellent communication and interpersonal skills, be flexible and adaptable with proficient IT skills. We are looking for a team player who can also use their own initiative to meet the changing needs of the department. The Heart Failure Specialist Nurse Team provide specialist care for patients during an acute admission and in the community. The team work alongside numerous healthcare professionals to ensure patients receive the best care for their cardiac conditions. Our aim is to optimise patients quality of life and to try to prevent admissions to hospital. Please note the job description is generic. This role is working in administration with the Heart Failure Clinical Nurse Specialist Team. We look forward to hearing from you. Working Pattern: 3 days a week Interview Date: provisional date for interviews is 25th March 2025 For further information please contact: Nathalie ODwyer, Service Co-ordinator nathalie.odwyer1nhs.net or Lisa Lovedale, Lead Nurse for Heart Failure, lisa.lovedalenhs.net. Tel: 01392 356159 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you. Person Specification General Requirements Essential See job description text above, and (where applicable) you can download a copy of the full job description Desirable See job description text above, and (where applicable) you can download a copy of the full job description Person Specification General Requirements Essential See job description text above, and (where applicable) you can download a copy of the full job description Desirable See job description text above, and (where applicable) you can download a copy of the full job description Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal Devon University Healthcare NHS Foundation Trust Address Royal Devon University Healthcare NHS Foundation Trust Exeter Devon EX2 7JQ Employer's website https://royaldevon.nhs.uk/ (Opens in a new tab)