Administration officer

Job Description

Administration Officer – £25,625 per annum – Harrogate, North Yorkshire


The Role

Do you enjoy helping people and solving problems in a calm, professional way? Are you experienced in administration and confident working with systems, customers, and colleagues alike? As our Administration Officer you’ll be the first point of contact for many of our customers and contractors—whether that’s answering phones, managing inboxes, updating systems, or helping with repairs and compliance records. This role is ideal for someone who is friendly, efficient, and highly organised, with strong attention to detail.


If this sounds interesting, then this could be the perfect opportunity for you.


Key Responsibilities:

1. Provide a welcoming and professional reception service
2. Handle incoming calls and resolve queries where possible
3. Update customer and property information on our housing system
4. Maintain inboxes for general and repair enquiries
5. Raise and manage repairs and monitor contractor performance
6. Process contractor invoices accurately and on time
7. Assist with meeting arrangements and documentation
8. Support the Housing Team
9. Carry out customer satisfaction calls
10. Monitor safety and compliance data, including gas and electrical checks