*Part live-in or full live-in options available*
This is a great opportunity to join a successful business located in the Yorkshire Dales.
The World-Famous Tan Hill Inn (DL11 6ED) is Britains highest public house at 1,732 feet (528m) above sea level. Situated in the stunning scenery of Swaledale, just near Keld, the highest Inn in Great Britain is a warm meeting place, known internationally, where Walkers & Cyclists brush shoulders and converse with people from the Media, Arts, Music, Film & Theatre.
Offering contemporary accommodation, and food that is locally sourced, they ensure their customers have a first-class experience, every time they stay, or visit.
Please note: Although you will be primarily based at one site, you may be required to provide cover for any staff shortages at their other site, The Green Dragon (DL8 3LZ), which is 20 minutes away.
What we need from you as a Duty Supervisor: A minimum of 6 months experience working as a Duty Supervisor or Manager in the hospitality industry or a similar position
Be willing to cover any staff shortages at the other site
Experience supervising or managing a team with strong leadership and team management skills
Have great customer service skills, professional, friendly, polite, etc
A passion for delivering exceptional guest service and enhancing the guest experience
Can thrive in a fast-paced environment and adapt to changing priorities
Possess good attention to detail
Driving Licence would be a bonus
What this role involves:
Reporting to the Site Manager. As Duty Manager, you will be responsible for ensuring that day-to-day operations run smoothly. Duties include but are not limited to: Ensure standards of customer service and experience are consistently met and exceeded
Deal with any customer complaints, refunds, and negative reviews
Maintain customer communication and interaction onsite
Develop and manage an activity plan aimed at realising the best value from existing facilities, including the identification of KPIs
Ensure operational costs and stock are controlled
Actively contribute to the companys social media and content strategies
Support the onsite marketing strategy to upsell and sell the next visit
Ensure point of sale is maintained and that merchandise is actively pushed by the staff
Keep a check on guest rooms, communal areas, and grounds to ensure they are cleaned and maintained to agreed standards
Cashing up - till closures are completed accurately
Lead and manage operation teams including conducting staff appraisals
Salary: £14.00 - £16.00 per hour, depending on age and experience, plus tips.
Hours: 30 hours per week, up to 45 hours per week at peak times, or if desired. Overtime is also available at times. Working full time between 11am 11pm and weekends on a rota basis. Benefits: Accommodation provided - option to part live in, or fully live in
Pension scheme
Holiday 20 days, plus Bank Holidays
Performance bonus and tips
Discounted food and drink
Employee discount
On-site parking
Mileage paid for any travel needed between sites (for those that dont live in)
Fun place to work
Please apply now!
TPBN1_UKTJ