What you'll bring to the team
Guest Services Team Leader
Location: Thorpe Park, KT16 8PN
Hours: Fully Flexible; working up to 5 days out of 7
Contract Type: Seasonal, until November 2025
Qualifications & Experience
In this role, we are looking for someone who will act as the Daily Duty Manager for the Guest Services team, providing support and leadership to a daily team of around 6 to 10 Hosts each day. Duties include, but are not limited to:
* Briefing the Guest Services host team each day to cascade operational information and set them up for their shift.
* Overseeing the daily operation of our Guest Services & Accessibility Kiosk units.
* Ensuring all members of the team uphold a consistent & high standard of customer service, providing accurate information and suitable resolutions to any feedback submitted on-the-day.
* Managing staff performance day to day, flagging any potential improvement factors and acting upon them efficiently.
* Pulling KPI statistics each day and understanding the meaning of each score. Distributing these results through daily briefs and feedback reports.
* Assisting in managing the Ride Access Pass system.
* Overlooking unit presentation, ensuring both units are kept organised and tidy throughout the day.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants.
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees.
* Fortnightly pay.
* Free staff parking.
* Ongoing training & development to have a longer-term career in Merlin.
* Access to Perks at Work which offers 30,000+ national & local employee discounts.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £12.34/Hr. - GBP £12.34/Hr.
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