Bet365 Stoke-On-Trent, England, United Kingdom
End User Technology Engineer (Stoke)
An End User Technology Engineer, who will join a team of 3rd line engineers who design, implement and manage on-premises and cloud services for the End User Technology team.
Working within the deployment and endpoint management team, you will lead the design, configuration and management of desktop infrastructure, both on-premises and Cloud. You will play a key role in ensuring platforms and services remain operational, secure and compliant supporting a 365 day a year Business.
You will provide 3rd line maintenance and support for a global desktop infrastructure, keeping endpoints up-to-date and addressing vulnerabilities and security risks, whilst identifying future technology opportunities.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
* Experience with desktop infrastructure management across Windows, Mac and Linux platforms.
* Expertise in Group Policy Object (GPO) management and troubleshooting.
* Knowledge of OS deployment methodologies, such as MDT, SCCM, MECM or Intune.
* Proficiency in troubleshooting and resolving complex 3rd line technical issues.
* Solid understanding of ITIL processes, particularly in incident, problem and change management.
* Familiarity with PowerShell or scripting for automation and reporting tasks.
* Knowledge of printing solutions such as Follow-You Print.
* Good analytical and documentation skills.
* Strong people skills and aptitude to interact with many different areas of the Business.
* Ability to work independently or as part of a team.
Main Responsibilities
* Providing 3rd line escalation to support all incidents and problem tickets, whilst managing BAU service requests into the team.
* Supporting and maintaining the technology stack.
* Troubleshooting and resolution of complex technical issues, providing guidance to engineers to ensure quick resolution.
* Collaborating with cross-functional teams to drive continuous improvement in end user infrastructure management processes.
* Following best practices to ensure components are implemented to a high standard.
* Maintaining and reviewing documentation.
* Deploying, maintaining and testing of Windows desktop and MacOS Operating Systems.
* Building images for distribution over a global network.
* Completing ticket management and creating reports.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Gambling Facilities and Casinos
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