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Experienced Complaints Handler – Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.
Working Hours/ Shift Patterns: Monday to Friday 9.00 – 17.30
Salary: £24,500 + plus benefits and the opportunity for further salary progression.
Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.
Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks, you will be in a classroom-based environment. You will then move out into your team to deal with real-life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences, you will then move back into training to learn about the claims part of our business and how to support our customers here.
Start Date: Training will commence on January 13th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need). When we organise training and events you may be required to attend in person for the duration.
At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.
Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.
What we offer: Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you’ll have regular, ongoing assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Benefits you’ll receive:
* Up to 5% annual discretionary Bonus
* We promote a relaxed, friendly & diverse working environment
* 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
* 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
* Pension match up to 10% of your salary
* Life insurance (4 x base salary)
* Discounted Hastings Direct products
* Discounts & cashback with well-known retailers
* Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
* Refer a friend scheme - earn £500 for every friend you refer
* We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: recruitmentteam@hastingsdirect.com prior to completing your application.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
About Us
Hastings Direct is a fast-growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.
It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company, and community. It's a dynamic, flexible, fun, and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Learn more about #LifeatHD
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