FM Helpdesk Manager Location: Reading Salary: £35,000 - £40,000 per annum Hours: Monday to Friday, 8am to 5pm We are looking for an FM Helpdesk Manager to lead a support team for a well-established facilities maintenance provider. This role is key in ensuring efficient and effective helpdesk operations, improving user experience, and maintaining smooth workflow across the business. Key Responsibilities: Manage daily operations of the helpdesk team, ensuring high-quality service delivery. Develop and implement helpdesk policies and procedures to enhance efficiency. Use platforms like ServiceNow and SCCM for ticket management and asset tracking. Train and support the helpdesk team in software troubleshooting, networking, and customer service. Monitor performance metrics and provide reports to senior management. Requirements: At least 2 years’ experience in a managerial helpdesk role. Proficiency in helpdesk software (ServiceNow or similar). Strong problem-solving skills and attention to detail. Excellent communication skills to engage with technical and non-technical users. Ability to manage multiple priorities under pressure. Relevant IT qualifications (preferred). Benefits: Company pension Employee discounts On-site parking Paid volunteer time Sick pay This is a fantastic opportunity to join a leading FM provider in a key leadership role. If you have the skills and experience to manage a high-performing helpdesk team, apply today