Our Benefits We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes Take a look at our Employment Benefits Brochure attached to this advert to find out more. About the role The Customer Care Officer role is part of the Customer Care Team, which supports the implementation of the statutory complaints process for Cambridgeshire County Council Adult Social Care. This role is crucial for ensuring that formal complaints are thoroughly investigated and responded to by the Council in line with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The impact of this role on the organisation is significant as it helps maintain high standards of service, ensures compliance with legislation, and enhances the overall customer experience by addressing and resolving complaints effectively. We currently have the opportunity for a full time Customer Care Officer to join our team in Huntingdon (part-t ime working may be considered). For more information or to chat about this opportunity please contact Liz Cook, Customer Care Manager on 01223 699851. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. About you You will have strong communication skills, both oral and written, and the ability to understand complex issues and provide sound, professional advice. Experienced in complaints management and handling, you will know how to be empathetic, but able to challenge others assertively when required, and be capable of prioritising workloads effectively to meet deadlines. You will have experience in proof reading, drafting correspondence, and supporting Managers to ensure responses to feedback are comprehensive and robust. Whilst direct experience in Adult Social Care is desirable, it is more important that you have a willingness to become competent in social care complaints procedures and a strong commitment to public service and local democracy. You should be able to work collaboratively in a small team, maintaining a positive and supportive attitude. Educated to A level Standard or equivalent, you will need to be proficient in using Office 365, including MS Teams, One Drive, SharePoint, Word, Excel, and Outlook. About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities. our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.