Job Description
About Us
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK. Known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including the likes of Curzon, Tate, Selfridges and cutting-edge restaurants, cafes and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development and strategic account growth.
Responsibilities
* Efficient order processing and management.
* Nurture and expand key customer accounts.
* Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
* Meeting with customers – to help grow accounts.
* Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes.
* Exhibit ambition with a readiness to embrace growth within the company.
Ideal Candidate: Essential Skills
1. Strong verbal and written communication skills.
2. Tech-savvy, especially in sales and order processing systems.
3. St...