Job summary An exciting opportunity has arisen in the Medical Service Group Directorate for a Operational Support Manager in Neurosciences. Applicants should be able to demonstrate good effective communication, organisational and leadership skills. This is a cross county role and a driving licence and access to a vehicle is required. Main duties of the job The post holder will manage the specialties PTL on a weekly basis, join the PTL meetings and provide all necessary updates. They will also manage the DM01 return for the specialty, if appropriate. The post holder will closely monitor and put improvement plans in place for all KPIs including clinic utilisation and DNA rates. The post holder will provide operational support to the Service Manager ensuring that all medical administrative staff are complying with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients pathways are progressed to achieve RTT and cancer (where appropriate) performance targets which will also involve monitoring of data quality. Respond to PALS concerns and support the formal complaints process ensuring timely responses to concerns raised, undertaking demand and capacity reviews, overseeing the efficiency of rotas and scheduling outpatient activity (including theatre activity when appropriate), and other tasks as the need arises. The post holder will provide day to day management, recruitment, training and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring and performance management. About us As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone Date posted 05 November 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Contract Permanent Working pattern Full-time Reference number 184-OL-OR-1267 Job locations Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities. Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities. Person Specification Qualifications Essential Educated to degree level (or be currently working towards one) or have equivalent qualifications/experience. Can demonstrate working background in managing/supervising staff ILM 3 Leadership and Management, or equivalent (or be prepared to work towards) ECDL (or equivalent) which show full knowledge of Microsoft Office Suite Experience Essential Demonstrative experience within a management role, ideally within the NHS, managing a team of at least eight, monitoring and managing their performance, development and overseeing compliance with organisational polices and performance indicators. Evidence of prioritising workloads/good time management Advanced working knowledge of Microsoft office suite Proven experience of working well as part of a team Knowledge of Trust PAL's/Complaints Procedures Budgeting knowledge: able to understand finance budget spreadsheets, predict and plan under and overspends Person Specification Qualifications Essential Educated to degree level (or be currently working towards one) or have equivalent qualifications/experience. Can demonstrate working background in managing/supervising staff ILM 3 Leadership and Management, or equivalent (or be prepared to work towards) ECDL (or equivalent) which show full knowledge of Microsoft Office Suite Experience Essential Demonstrative experience within a management role, ideally within the NHS, managing a team of at least eight, monitoring and managing their performance, development and overseeing compliance with organisational polices and performance indicators. Evidence of prioritising workloads/good time management Advanced working knowledge of Microsoft office suite Proven experience of working well as part of a team Knowledge of Trust PAL's/Complaints Procedures Budgeting knowledge: able to understand finance budget spreadsheets, predict and plan under and overspends Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Musgrove Park Hospital Musgrove Road Taunton Somerset TA1 5DA Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)