Customer Support Coordinator Join a Thriving Industry Leader Location: Leamington Office Salary: upto £30,000 per annum Hours: 8:30 am - 5:00 pm Benefits: Pension, Life Assurance, Healthcare Cash Plan Holidays : 25 days Bank Holidays About Us A well-established distributor supplying essential products to businesses across the UK. As a trusted partner in our industry, we work with a diverse range of clients, from independent businesses to major corporate accounts. We are now looking for an enthusiastic and detail-oriented Customer Support Coordinator to join our friendly and fast-paced team. The Role As a Customer Support Coordinator, you will play a crucial role in ensuring a seamless experience for our clients. Youll be responsible for managing customer accounts, processing orders, handling queries, and providing top-notch service to both new and existing customers. What Youll Be Doing: Managing customer accounts handling a mix of key and standard accounts, ensuring they receive outstanding service. Processing orders handling orders from multiple sources, including phone, email, and online portals. Answering customer queries responding to product inquiries, checking order status, and handling requests for collections. Handling customer complaints ensuring any issues are resolved efficiently and professionally. Creating quotations assisting with special product orders and pricing updates. Maintaining customer records keeping CRM systems updated with notes, pricing, and key details. Providing product advice offering guidance on specifications and documentation. Generating reports working alongside IT to provide insights to customers. Coordinating projects supporting key customer accounts with bespoke service requests. Upselling & cross-selling identifying opportunities to enhance customer orders. Who Were Looking For Were searching for someone with a customer-first mindset, excellent communication skills, and a proactive approach to problem-solving. You should be: Personable & enthusiastic a natural communicator who enjoys engaging with people. Organised & detail-oriented able to juggle multiple tasks while maintaining accuracy. Driven & self-motivated eager to deliver a high standard of service. Team-focused willing to collaborate and support colleagues. Resilient & diplomatic able to handle customer concerns with professionalism and tact. Why Join Us? A welcoming and supportive team culture. A growing company with exciting career opportunities. A varied and rewarding role where no two days are the same. Full in-house training to set you up for success. Ready to take the next step in your customer service career? Apply today INDH