Events Floor Manager - Harrogate, Harrogate
Client:
Grantley Hall
Location:
Harrogate, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
dea4868429c9
Job Views:
5
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
EVENTS FLOOR MANAGER - Harrogate
EVENTS FLOOR MANAGER
Full Time
£36,000 per annum plus monthly service charge, typically £2,400 per annum
48 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Key Responsibilities
You’ll be running all luxury events we cater for here at Grantley Hall.
* Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings.
* Ensure all products served to and/or provided for the guest are set to Grantley standards.
* Work with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event.
* Take ownership to ensure the stock holding is tracked, replenished and kept in order.
* Be pro-active with customer comments and complaints.
* Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
* Manage the team, in regards to training and development.
* Ensure all events are sufficiently staffed and the appropriate people are in the right place at the right time.
* Forward planning for upcoming events, ensuring the appropriate equipment and stock is on site in plenty of time.
Key Skills, Qualities & Experience
* Previous experience in a Food and Beverage setting is essential.
* Previous Events or event sales experience is essential.
* Wine & Beverage knowledge is desirable.
* The successful individual will be confident, self-motivated and present a professional outlook in all circumstances.
* Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard.
* The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
* Possess a positive attitude and a desire to learn.
* Ability to meet deadlines and work under pressure.
* Friendly, courteous and helpful with excellent communication skills.
* Motivated to go the extra mile for guests and colleagues.
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£2,400 per year).
* Complimentary bespoke uniform and chef whites.
* Complimentary meals whilst on duty.
* Refer a Friend bonus - Earn up to £1000.
* Complimentary employee car parking.
* Complimentary state of the art onsite gym - with personal trainer support.
* 31 days annual leave (including bank holidays) increasing with service.
* Professional development opportunities at all levels.
* Reimbursement on work shoes, sight tests and professional memberships.
* Modern and spacious discounted live in accommodation for eligible roles.
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* We celebrate success with an annual awards ceremony as well as team events and incentives.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
* Team Member of the Month Awards.
* Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Wagestream, allowing you to instantly access your wages.
* Simplyhealth - Health cash plan.
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Created on 16/02/2025 by TN United Kingdom
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