Join our team at Buzz Bingo and help create unforgettable experiences for customers. You will have previous experience in a similar role, preferably within the gaming or casino industry. You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques. You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems. You will have excellent communication and interpersonal abilities, with a customer-focused mindset. You will have an analytical mindset with a systematic approach to problem-solving and decision-making. You may have a familiarity with gaming regulations, compliance standards, and security protocols. You will have flexibility to work non-standard hours, including evenings, weekends, and holidays, as required. You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid. You will possess a valid driver's license. You will possess a willingness to travel to different locations, where occasional overnight stay may be required.
* Key Responsibilities:
* Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
* Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
* Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
* Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
* Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
* Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
* Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
* Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
* Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
* Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
* Health & Safety: Ensure adherence to company Health & Safety policies.
Benefits:
* Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
* Thrive App – for your mental wellbeing approved by the NHS
* My Eva – an online financial expert to help with any money-related matters
* Buzz Brights Apprenticeships
* Buzz Learning, our digital learning platform with access to 100s of online courses
* In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
* Access to Trained Mental Health Advocates for advice on your mental wellbeing
* Staff discount 50% off bingo tickets, food & soft drinks
* Refer a Friend Scheme
* Pension Scheme