Job Title: Customer Service Co-ordinator
Location: Sevenoaks. Driver ideal due to location.
Salary: £25,000 per annum + 24 days holiday + Bank Holidays, Free Parking, Pension, on site facilities, modern office - Supportive and friendly team.
Hours: 9-5.30pm Monday - Friday. Office based.
Reporting to: Customer Service Manager
Are you a passionate and customer-focused individual? Do you thrive in a fast-paced and dynamic environment? Our client, a leading organisation in the customer service industry, is looking for a Customer Service Executive to join their team in providing outstanding customer support.
As a Customer Service Executive, you will play a vital role in ensuring that all customers and staff receive exceptional service. You will be responsible for comprehensive administrative support, ensuring efficient operations and maintaining strong rapport with key accounts.
Key Duties and Responsibilities:
Manage customer orders via inbound calls and communicate any special delivery requirements
Maintaining excellent relationships.
Accurately input data into systems and spreadsheets to ensure accurate record-keeping.
Ensure timely delivery of orders by proactively monitoring courier services and utilising available resources.
Use your knowledge of national and international couriers to achieve the best price for each delivery.
Resolve customer and staff delivery queries quickly and efficiently
Log discrepancies, complaints, and feedback ...