Job introduction Job Title: Engagement and Improvement Lead A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone Liverpool Children’s Services have high ambitions and are on an improvement journey to become outstanding. We have an inspirational leadership team who have a fresh vision, dedicated to driving practice forward. It’s an exciting time to join us and be part of that change. The Role: As Engagement and Improvement Lead you will act as the strategic lead for effective engagement and progression, providing challenge, advice, and guidance within the Adult Social Care Directorate to meet the organisation’s transformation and continuous service improvement requirements and ambitions. Working with senior leaders, corporate communication colleagues and key stakeholders, partners, and support services across the organisation, take the lead in the design and flow of effective engagement, consultation, and communications in support of transformation and service improvement activity in Adult Social Care. If you are passionate about making a difference and thrive in a fast paced, collaborative environment we want to hear from you. Responsibilities include but are not limited to: Business and cultural awareness: Use high levels of initiative by working to and interpreting broad corporate transformation policies and strategies to find and develop effective communications across a variety of stakeholders with minimum senior management intervention. Programme & Portfolio Oversight: Work with senior leadership, Corporate Transformation Team, and others to provide strategic guidance in development of content and idea shaping for all stakeholders and audiences, including staff, public, members, wider LCC staff and partners. Use experience from previous engagement roles to identify and resolve complex and contentious blockages, risks, and issues, such as delays to delivery on cross-council initiatives. Strategic Planning and Creative Lead: Plan, design, organise and prioritise methods to promote the principles of Prevent, Reduce and Delay at the front door. Ensure effective and appropriate sequencing of publications for external-facing web pages on Liverpool.gov.uk associated with the Pathways Transformation Programme & wider service improvement activity. Strategic Operational Engagement: Design and deliver a continuous flow of messaging to drive engagement between staff within the Adult Health Social Care directorate and the senior management team. Prioritisation and time management: Effectively time manage unexpected and challenging deadlines and frequently shifting priorities which need immediate action. Best-practice working: Bring new thinking, ideas, and solutions to the identification of improved engagement and communications, removing duplication and fragmentation. Build internal & external relationships sharing best practise from elsewhere. Governance, Assurance and Reporting: Work with senior leadership, Corporate Transformation Team and others to develop and communicate progress against high-level plans and contribute to detailed reporting and assurance processes. Engage with assurance reviews and support action on recommendations. Our offer to you: At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time)- option to purchase further days Agile working (Role dependent) - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception Part of the Local Government Pension scheme – option to join the AVC scheme Progression - opportunities and training through a wide range of high quality learning Health and Wellbeing - offer including Employee assistance programme Cycle to Work and Travel Pass Schemes Drive Time – a salary sacrifice car lease scheme Family friendly policies with enhanced leave Discounted Gym Memberships Employee Volunteering Scheme Medicash Next steps: Closing date: Midnight Wednesday 2nd April 2025 We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible. Please note: this vacancy is classified as politically restricted position. If you would like any further information or an informal discussion, please contact Angela Johnson on angela.johnsonliverpool.gov.uk Watch our recruitment video and see what life is like working at Liverpool City Council. Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitmentliverpool.gov.uk. Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.