We stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on Our fun Front Office Department is the heart of the house, and our Assistant Front Office Manager should exude patience, empathy and personality to host the show through a well-rehearsed, friendly and empowered team. A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation. Key Responsibilities: Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation Overseas and participates in the prompt and courteous check in and check out of guests Utilises leadership skills and motivation to maximise team member productivity and satisfaction People developer/exporter Supports the Front Office Manager in the day to day management of the Front Office Department. Requirements: Proficient in all Front Office and Guest Relations procedures to be a resource when needed A proven track record in a similar role or supervisory role within a quality environment and to be able to demonstrate excellent standards and team member management Commercially aware Driven and ambitious to inspire the team to consistently deliver and exceed service standards Clear thinker with excellent communication abilities Strong working knowledge of Opera PMS is advantageous If creating memorable moments is your passion, then check in with us