Our client is seeking a proactive and customer-oriented Sales and Customer Service Executive to join our team. This role involves a blend of sales and customer service tasks, including order processing, making outbound calls, upselling, and managing customer relationships. The ideal candidate will be a team player with excellent communication skills and a drive to meet weekly targets. Day to day of the role: Process orders received via phone and email efficiently and accurately. Make daily outbound calls to both existing and new customers to generate sales. Upsell products to new and existing customers, enhancing their experience and our business growth. Rejuvenate business by re-engaging with past customers and encouraging repeat business. Follow up on sample requests and ensure timely responses to customer inquiries. Take incoming sales calls and operate the Live Chat System in the absence of the Sales Team. Work collaboratively with the Customer Service Team, Despatch, Accounts, and H/R departments to ensure seamless operations. Required Skills & Qualifications: Proven experience in sales and customer service roles. Ability to meet and exceed set weekly targets. Strong administrative skills to manage the documentation from calls and account management. Experience with conducting mailshots/mailers to existing and/or new customers. Excellent communication skills to engage customers and understand their needs. Ability to stay informed on all products and update customers on new offerings. Proficiency in gathering and documenting customer information and reactions. Adept at answering customer queries and providing detailed product information.