House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for an Assistant Store Manager to join our team in Loch Lomond.
Job Description
The Opportunity
As a Fraser’s Group employee, you will be part of one of the UK’s fastest growing retailers. We are rethinking retail and, with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates. We want Managers who are fearless, will take risks and reap the rewards.
Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will assist the Store Manager to train, coach and engage the team to surpass company objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting with the control and delivery across store operations, customer service, budget control, people, and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Manager's absence.
Operations
* Assist with all store operations and deliver to expectation on all KPI’s.
* Support with the planning of workload to ensure a productive and efficient team.
* Make confident decisions, and delegate to the team effectively.
* Support compliance with processes and procedures while maintaining a safe and healthy environment for both the team and customers.
* Assist with training and coaching the team to best practice.
* Use business communication tools to monitor completion of tasks and meet deadlines.
Controls
* Use reports to ensure wage controls are met weekly, assisting with resolving any issues quickly and effectively.
* Support planning store schedules in line with store trading patterns and business expectations.
* Assist with compliance for processing payroll issues and problem-solve effectively.
* Support store daily structure to ensure compliance, customer service, and security standards.
* Be accountable for controlling wages and the store in the absence of the Store Manager.
Sales
* Understand business and customer expectations and motivate the team to deliver an excellent customer experience.
* Understand product features and benefits and assist with training the team to maximize sales opportunities.
* Understand assigned KPI targets and support tracking against these targets while motivating the team.
* Understand the retail industry, business challenges, competitors, and customers, with strong commercial awareness.
* Use reports to analyze and support the commerciality of key products to impact sales and profitability.
* Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency.
Development
* Assist with identifying internal talent and support performance management processes to drive exceptional performance.
* Support with identifying performance issues and escalate professionally to the Store Manager.
* Be self-driven in personal development and take on developmental feedback constructively.
* Understand and promote Frasers Group core values and coach the team to engage with these values.
* Encourage feedback from the team and be a point of contact between the team and Store Manager.
Leadership and Management
* Inspire the team and act as a role model.
* Support coaching and motivating the team to achieve success.
* Take responsibility for key areas to assist the Store Manager and be accountable for any outcomes.
* Develop relationships with the store team and ensure everyone is working toward the same goals.
* Work with your Store Manager and contribute to the success of the store as a whole.
Qualifications
* Management experience working in a fast-paced, high-volume retail environment.
* Background running a large team of 30+ people.
* Background in luxury or premium fashion retail.
* Ability to positively impact results in sales, payroll, and stock loss.
* Proven record of developing talented individuals.
* Must be able to work well under pressure and to strict deadlines.
* Committed to supporting the store manager to achieve the highest store standards and customer service.
Please note this is a full-time permanent contract of 45 hours per week, working 5 days over 7. This will include a mixture of daytime, evening, and weekend work, and we are looking for full flexibility across the week.
The Rewards:
* Basic rate salary £31,101 per annum.
* Monthly commission scheme based on a % of your store's sales, paid every month into your paycheck.
* Management bonus based on KPI performance.
* 24/7 access to confidential wellbeing, health, and financial support via our partners, The Retail Trust.
* Thrive learning online platform with unlimited access to content for all employees.
* 20% staff discount across all brands (including sale items) online and in-store.
* Discounted gym membership and access to fitness classes.
* Up to 50% uniform discount on footwear and textiles products.
* Monthly Frasers Champion Award - winners double their monthly salary.
* Employee incentives from key partners.
* Long service awards.
* Fantastic career progression opportunities across the group.
* Upskilling opportunities - access to development courses and nationally recognized qualifications.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Retail
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