Are you passionate about delivering high-quality patient-centered care in a well-equipped and established hospital?
An exciting opportunity has arisen in the private patient department for a Private Patient Co-ordinator on a permanent basis for 22.5 hours per week.
Tetbury Hospital is rated good by the Care Quality Commission and comprises a well-equipped theatre, a purpose-built procedure room, an outpatient department, a minor injuries and illness unit, and an X-ray department. You will be delivering exemplary customer service across the private patient journey, working with compassionate teams who are committed to our vision: Always striving to deliver clinical excellence and outstanding patient care.
Main duties of the job
To provide an exemplary private patient-focused service to support patients in booking their private healthcare appointments and day case surgery, ensuring planned admissions are managed effectively and efficiently. The post holder will be required to work independently, using initiative and applying a high degree of confidentiality to all of their work.
About us
As an independent healthcare provider with a reputation for delivering outstanding patient care, Tetbury Hospital Trust provides high-quality, safe services on behalf of the NHS and for private patients.
We are proud of our hardworking and committed people that work together to put patient care at the heart of everything they do.
Tetbury Hospital Trust is ambitious about the future and is committed to investing in our workforce to ensure they have the resources and tools they need to deliver high-quality services.
As an organization, we pledge to listen, collaborate, and value the role that all our people play in achieving our vision to always deliver exceptional patient care.
If you are as passionate about patient care as we are, we would love to hear from you.
Job responsibilities
1. Communication, Customer Service, and Team Working
* Excellent verbal communication skills, using tact, discretion, empathy, and sensitivity to private patients.
* Communicate with staff, private patients, and relatives at all levels in an appropriate manner, both in person and on the telephone, ensuring they receive a responsive and supportive service at all times.
* Provide a complete administrative service to the Private Patient department.
* To present a positive image by always being welcoming and maintaining a professional attitude.
2. Planning and Organising
* Prioritise telephone calls and email enquiries and action as necessary.
* Ensure all private patient notes are prepped and distributed to relevant departments in a timely manner.
* Co-ordinate private patient appointments and admissions with consultants, medical secretaries, and departmental teams.
* To organise tests and pre-operative assessments and maintain a record of all private patient appointments and admissions.
* To work with the Business Development Manager to develop processes to refine the private patient service.
* To prioritise and organise own workload to meet the needs of the private patient service.
3. Administration
* Store confidential information onto relevant computer systems.
* Open and action post as required.
* To liaise with the Trust's Finance Lead regarding package prices for Private Patient procedures.
* To send quotations to private patients in a timely manner.
* To take payments from private patients wishing to pay for private health care services, over the telephone or in person.
* To ensure an efficient private patient notes filing system is maintained.
* To provide the Business Development Manager with information regarding key trends and conversion from outpatient to theatre.
Competitive rate of pay.
Enrolment into pension scheme or continuation of NHS pension scheme.
Professional development and progression opportunities.
Flexible approach to working patterns.
Access to regular external supervision and discounted staff counselling.
About You
The ideal candidate for this role will have:
* Excellent communication and interpersonal skills.
* Competence in all Microsoft Office packages.
* Ability to use initiative to work independently and also work as part of a team.
* Excellent planning and organising skills, juggling multiple tasks and deadlines.
* A flexible approach to work, and a positive attitude.
To find out more about this role or to arrange a visit to the hospital please contact Lian Franklin, Business Development Manager at Lianfranklin@tetburyhospital.co.uk.
The closing date for this role is 10th January 2025.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Applicants must have the right to work in the UK.
The Trust is committed to equality and diversity in employment and is a mindful employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.
Person Specification
Other
* To be aware of all aspects of statutory responsibilities e.g., Health and Safety, Data Protection, Manual Handling.
* The post holder will be required to use the VDU for periods of time.
Communication Skills
* Able to apply a high level of written or spoken English.
* Projects a positive professional image.
* To have proven skills and experience of establishing effective working relationships with managers and colleagues.
Qualifications
* GCSEs at grade A-C (or equivalent) in English and Maths.
* Intermediate Microsoft Word and Excel (or equivalent).
* RSA Level II Typing (or equivalent).
Experience
* Excellent typing, minute taking skills, and Microsoft knowledge of Excel and Word.
* Excellent organisational skills.
* Excellent written and verbal communication/interpersonal skills.
* Effective time management and prioritisation skills.
* Competent user of Microsoft Word and Excel.
* Ability to deal with frequent interruptions and unpredictable patterns of work.
* Understanding of confidentiality and data protection act.
* Experience of working in a private patient healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year pro rata, dependent on experience.
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