We are looking for an Operational Planner to join us on a permanent basis. This role requires someone with good customer service skills, who is organised in order to effectively plan and schedule day-to-day emergency repairs.
About Us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high-quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties
1. Plan and schedule day-to-day and emergency repairs using Dynamic Repairs Scheduler and our Repairs System.
2. Forecast and manage diaries of our trade colleagues and liaise with customers to update them.
3. Organise work and replan appointments where necessary, sometimes at short notice due to absence.
4. Identify and resolve any issues in normal operations and manage schedule disruption.
5. Update systems to ensure continuity of communication.
6. Speak with customers to resolve any outstanding issues and organise appointments.
Minimum Requirements
1. Previous operational planning experience would be advantageous.
2. Excellent customer service experience.
3. Excellent verbal and written communication skills.
4. Good knowledge of Health and Safety regulations, policies, and procedures.
5. Excellent IT skills in order to operate multiple systems.
6. The ability to multi-task and work under pressure.
7. A high level of attention to detail and the ability to prioritise tasks.
8. Experience of working in a highly demanding, pressurised environment.
Benefits
1. Starting salary of £28,296 which increases with service up to £31,652 per year.
2. West Yorkshire Pension Fund membership - Current employer contribution is 15.5%.
3. Excellent holiday allowance that increases with service.
4. Training, development, and qualification opportunities.
5. Corporate health scheme membership.
6. Access to an Employee Assistance Programme.
7. Cycle to work scheme.
8. Local gym membership discounts.
9. A team of trained Mental Health First Aiders who are available for colleagues to contact for support.
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities, and perspectives.
Incommunities is also recognised as ‘Committed’ to being Menopause Friendly. TheMenopause Friendly Accreditationrecognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
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