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Bellrock Property and Facilities Management
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Job Category:
Finance
EU work permit required:
Yes
Job Reference:
af7692ed4927
Job Views:
2
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Customer Service Administrator
Monday-Friday 8.30-5pm
Full time office based in Oldham, Manchester
The Jordon Group (Powered by Bellrock) harnesses technology to give our customers an experience that not only leaves them with advanced building systems but also peace of mind. We unlock that by being technology-led but people-driven. When you’re part of The Jordon Group, you’ll get everything you need to be your best at work - because our people are the heart of our business. We’re all about helping them to shine.
Our client is a well-established supplier of commercial refrigeration and air conditioning across a wide range of sectors. We are looking for someone from a service desk background who understands the importance of outstanding customer experience and attention to detail.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further, and everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.
As a Service Controller with Jordon, you’ll do it by:
* Ensuring all new calls are allocated to engineers in a timely manner.
* Effectively planning engineer’s callouts to customers and ensuring the work is allocated effectively.
* Continually communicating with customers should any problems arise on site.
* Monitoring and dealing with service call outs via the service desk email box.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Controller, you’ll need:
* IT Literate (able to use Outlook and MS Office suite of products).
* A professional, friendly, can-do response when dealing with colleagues and customers.
* A strong team player.
* A good communicator with a keen eye for attention to detail.
* Strong experience in a service desk role (minimum 2 years ideally).
Working arrangements
In this role, the successful candidate would be required to work from the office based in Oldham, Manchester. Full-time hours are 40 per week, Monday-Friday 8.30am to 5.00pm (Must be flexible to provide some cover 1 in 5 weekends which attracts a callout payment).
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
* Annual Leave: A full-time employee will be entitled to 20 days per annum excluding statutory bank holidays. One additional day of holiday is awarded for each completed year’s service at the next holiday year, to a maximum of 25 days. An additional day as a thank you.
* Statutory Sick Pay.
* Holiday purchase scheme of an additional 5 days per year.
* Salary exchange pension scheme.
* Life cover.
* Health Assured employee assistance and wellness program.
* Enhanced maternity, paternity, and adoption leave.
* Salary sacrifice schemes: Cycle to work.
* Progressive opportunities for personal development.
* Refreshments provided.
* Offers and discount scheme designed to save money on everyday shopping and essentials.
* MotorSave Scheme.
* Refer a friend.
* Liftshare.
* Virtual GP.
* Free on-site parking.
Helping you to shine
We encourage new and different perspectives, making ours a workplace that promotes diverse and unique voices. Everyone feels welcome, included, and supported to be themselves and achieve more.
If you join us, you’ll find an inclusive workplace that recognizes your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing, along with benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. If you’re ready to start your career journey with Jordon, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Take a look around the company: https://bellrockjobs.com/
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