Greet patients and visitors to the practice. Book in patients and visitors inline with practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly. Ensure computerised appointment system is up-to-date. Booking, amending and cancelling patient appointments. Set-up of new patients onto the computer system. Online tool - Patchs Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Competent in the use of computerised systems Ensuring patient confidentiality Complete annual mandatory training Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.