Company description:
This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.
As a DR Pre-Sales Consultant / DR Applications Specialist, you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services. Actively promote Agfa’s DR product portfolio to existing and new customers to gain sales.
Give Applications support, training and “Go-Live” support, and provide customer and sales team class-room training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues.
Job duties & accountabilities:
* Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales
* Act as single point of contact to DR customer projects base for Agfa products & services
* Accompany prospective DR customers from first contact to closing of contract
* Qualification of potential DR accounts
* Manage customer relationship
* Manage customer expectations during proposal & negotiation phase
* Negotiate with customers
* Negotiation of service contracts
* Explain and demonstrate the sold products/solutions and think strategically with the customer
* Coordinate and control sales processes
* Assist the service manager during proposal & negotiation phase for SLA’s
* Configure and customise Product / Solution
* Manage customer expectations; request and control of customer’s obligation to cooperate
* Fault evaluation and finding for Product / Solution and follow-up
* Discuss Product / Solution options, choices and solutions with the customer and third parties
* Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work
* Draw-up training and implementation concepts
* Train customers and Agfa employees
* Pass on up-selling opportunities to sales
* Respect project budget to obtain billable days
* Document/communicate according to project guidelines (e.g. status, concepts,)
Required profile:
Job duties by exceptions:
* Support selling Services to existing and new customers
* Support product demonstrations and tender preparation
* Support R&D in defining product requirements
* Support testing products
* Support service organisation by training internal Agfa employees
* Accountability to establish and build strong client relationships over time that allow for continuity
* Accountability for ongoing representation of DR sales, support and service delivery programs
* Accountability for profitable offer calculation, submission and contract management
* Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfa best practice procedures
* Accountability for timely implementation of a Product / Solution, according to Agfa best practice procedures
* Accountability for high quality implementation of a Product / Solution in budget, according to Agfa best practice procedures
* Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions
* Accountability for meeting customer requirements within the scope of the project and statement of work
* Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures).
Requirements:
* Radiographic Degree
* High flexibility and willingness to travel often, driving licence
* Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas
* Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology
* Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology
* Sensitivity and sense of responsibility in contact with customers and patients
* Training capabilities and strong communication skills
* Able to establish and build strong customer relationships
* Business oriented
* Active in a radiology department is an advantage
What we offer you:
* A dynamic global organisation with a history of innovation and strong product portfolio
* A challenging environment combined with a supportive management structure
* Career development and growth
* A competitive salary and benefit package
* A friendly work environment surrounded by dedicated and professional colleagues
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