Job description
Service Desk Manager
Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/ Professional Services to the table.
Role: Service Desk Manager
Type: Permanent, Full-time
Location: Central London
Working Pattern: Hybrid
Salary: up to £85K per annum
Key Responsibilities:
1. Lead and motivate the Service Desk team to deliver top-notch technical support and customer service.
2. Foster strong relationships with clients, stakeholders, and the public to ensure positive interactions and brand representation.
3. Implement effective service desk processes and procedures to optimise efficiency and customer satisfaction.
4. Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner.
Requirements:
5. Proven track record in Service Desk management, coupled with a background in Business Consultancy/ Professional Services or related field.
6. Outstanding communication skills, with the ability to engage and connect with diverse audiences.
7. Strong leadership abilities and a passion for motivating teams to achieve excellence.
8. Thorough understanding of ITIL principles and best practices.
9. Bachelor's degree in Information Technology, Communications, or a related field preferred.
10. Experience working for an international business with multiple sites and users across different continents
11. Strong technical background across 1st, 2nd, EUC and Application Support, across Microsoft and Apple Stack (O365, AD, Intune, JAMF etc)
12. Having worked in a Service Desk function and now already in a Service Management role is highly beneficial
If you're ready to combine your technical expertise with your passion for Business Consultancy/ Professional Services, this could be the perfect opportunity for you!