We are looking to recruit a Account Manager to join our growing Customer Experience team. Atom are a company who are constantly looking to improve and innovate with regards to customers’ experience as we continue to deliver leading class services to our clients.
The Account Manager is responsible for overseeing the day-to-day delivery of those services, ensuring that they are managed in accordance with defined service level agreements. They act as an initial point of escalation for customer queries and work closely with other departments to drive through service improvements. As such, the successful candidate will be required to have exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst retaining focus on the customer’s needs at all times.
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