Role: Helpdesk Coordinator Location: Welwyn Garden City Hours: Monday to Friday, 37 hours a week Salary: £26,250 An excellent opportunity has now arisen for an experienced Helpdesk Co-ordinator to join our client based in Welwyn Garden City Our client is seeking an individual with facilities helpdesk experience, strong communication skills and some experience of inputting / processing invoices. Duties of a Helpdesk Coordinator: Respond to help desk requests in person, via the phone, email or through the helpdesk system. To be able to co-ordinate Internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems. To be able to plan maintenance and decorating work effectively Research all help desk requests, using available information & resources. Advise help desk callers on appropriate actions being taken. Log all help desk interactions. Redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems, requests, and document resolutions. Raising and processing purchase orders. Processing invoices. Providing cover for Reception. What we would like from you: Proven experience within facilities helpdesk and a busy facilities environment Understanding of compliance and working with SLA’s Experience of compliant handling Excellent communication skills and telephone manner Advanced computer skills If you are interested in this role, please apply below with your most recent CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.