Role: Major Incident Manager
Rate: inside IR35
Location: Full time Onsite in Knutsford
Duration: 6months
Role Specialist Mainframe - Major Incident Management Command Center
Location Knutsford - Full Time Onsite Presence Required
Job Spec Job Overview:
We are seeking a highly skilled Specialist Mainframe to join our Major Incident Management (MIM) Command Center at a leading UK bank. This role is critical in ensuring the stability, resilience, and operational continuity of the bank's mainframe technology infrastructure. The successful candidate will be responsible for triaging, managing, and resolving mainframe-related incidents, minimizing operational disruptions, and implementing strategic improvements to enhance system reliability.
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Key Responsibilities:
* Incident Management: Lead the triage and resolution of all mainframe-related incidents, ensuring timely restoration of services.
* Technical Troubleshooting: Diagnose complex technical issues within the bank's mainframe environment, providing quick and effective resolutions.
* Risk Assessments: Conduct thorough risk assessments during incidents and provide mitigation strategies to minimize business impact.
* Knowledge Management: Maintain detailed documentation of incidents, solutions, and lessons learned to support continuous improvement.
* Reporting and Analysis: Provide detailed reports and post-mortem analyses on major incidents, ...