South West Yorkshire Partnership NHS Trust
We require an experienced Secretary/Administration Assistant to work across our Assessment and Primary Intervention Team (APIT) and also our Core Pathways team.
The candidate needs the ability to communicate at all levels, on the telephone, over email and face to face. The candidate is required to have excellent customer service skills and the ability to deal with difficult situations in a calm and caring manner.
As an adaptable and confident team member, with experience in a busy administrative environment, you will need to be well-organised and able to provide an excellent administrative and secretarial service. This is a demanding role which requires attention to detail, a level head and excellent IT skills.
This is a very interesting role, one in which each day is never the same. If you are looking for a fresh challenge, this is a fantastic opportunity to enhance your existing skills. If you wish to learn more about this post, please contact Emma Lennon (Admin Manager) on 01226644829.
At the time of advertising, this role does not meet the minimum requirements (salary threshold or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately, we are unable to sponsor anyone on a visa for this role at this moment in time.
Main duties of the job
The candidate will be responsible for providing admin support to both the Assessment and Primary Intervention Team (APIT) within CAMHS including our joint front door service Branching Minds and also our Pathways/Core Team (New Street Health Centre).
The candidate will be responsible for formatting and typing appointment letters, discharge letters, scanning and processing referrals into the service, taking and making phone calls, booking in initial assessments, taking minutes of meetings, reception cover and other admin duties.
The candidate will require excellent organisational skills, will need to be able to work as part of a team as well as on their own, they need to work to a high standard with the ability to do so in a fast-paced and busy environment, they will need to be conscientious and able to use initiative and work to the Trust Values.
The successful candidate will also be expected to work across two different locations (both in central Barnsley).
All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients.
About us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means we're accountable to our members, who can have a say in how we're run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues and volunteers to share this commitment.
We do reserve the right to close the vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Date posted
11 February 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9378-B2069
Job locations
Barnsley CAMHS
New Street Health Centre, Upper New Street
Barnsley
S70 1LP
Job responsibilities
The post-holder will:
under the supervision/direction of the Line Manager/Administrative Supervisor, within a delegated framework for agreed tasks and seeking support as and when necessary, provide a comprehensive, confidential, Secretarial/administrative service to clinical/support services, in an efficient and confidential manner.
Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times.
Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service.
May work within clinical environments where conflict resolution may be required.
Act as principal point of contact for users of the service e.g., individuals from within/outside the Trust, service users and members of the public etc.
Work flexibly to meet the needs of the service.
Develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
Work with sensitivity and have a good understanding of the service provision and issues experienced by its users.
Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set. Refer and seek guidance on issues outside of the post holder's level of competency or authority to the Line Manager.
Work within well-established departmental/Trust policies, procedures, protocols, guidelines and established service delivery plans at all times.
Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to others' user communication difficulties.
Ensure the service experience is positive and service user confidentiality is maintained at all times. Treat users of the service, colleagues etc., with respect, dignity, courtesy and in accordance with the Trust's Values.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
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