Role
The Modern Art cafe is currently open Tuesday to Sunday 11am-6pm and we work as a team to produce a clear menu offering light lunches, soups, and seasonal specials as well as a wide range of cakes and pastries. Devising dishes to limit wastage and working to strict budgets is a very important part of our menu planning.
Our cafe is an important part of the gallery, and our Kitchen Assistant is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands-on role where the large majority of time is spent preparing the cafe food and drinks and interacting with the general public.
Responsibilities
Customer Service
* Provide excellent customer service to a wide variety of customers both external and internal (staff, artists etc.).
* Resolve all customer complaints in a calm professional manner. Record complaints.
Food & Drink
* Ensure that all café food and drink is prepared and presented in accordance with the standards, recipes and procedures agreed with the Chef Manager.
* To deputise for the Chef Manager when they are not working, to prepare and cook the lunch menu, this includes Sundays.
* Ensure that Café displays are attractive, well stocked and menus are produced according to plan.
* Take pride in maintaining our hygiene rating we all clean and a strict schedule is adhered to
* Ensure that all alcohol is sold according to the Licensing Act 2003
* Enthusiasm to develop and engage with wider management to grow the business
Health & Safety and Daily Operations
* Adhere to Hygiene Policies and ensure the kitchen meets all regulations Allergens, Manual Handling, CoSHH, HACCP, Fire, Knife handling
* Ensure high levels of hygiene are maintained in the kitchen and café areas according to procedures set out in the Safer Food Better Business Manual. Regularly review food hygiene procedures.
* Complete all other training assigned by the Gallery, including Safeguarding Children Level 2.
* Work with the Chef Manager to ensure all waste and procurement activities of the cafe comply with the Environmental objectives in accordance with the Gallerys Environmental and Sustainability Strategy and Targets.
Staff
* Monitor and manage any issues with Cafe Staff and escalate them to the Chef Manager when necessary, always following the Gallery Policies.
* Attend regular gallery staff meetings.
Commercial Activities
* Ensure strict control on stock to minimise wastage and maintain budgeted margins.
* Ensure sales are tracked as instructed by the Chef Manager, in order to produce high quality data.
* Assist the Chef Manager with planning and implementing change in the Café regularly.
Person Specification
Essential Skills & Experience
* Excellent eye for detail and food presentation
* Previous cooking experience in a cafe
* A flexible, innovative and proactive approach to sales strategies and solutions
* Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage)
* Barista experience, making a range of coffees and hot drinks
* Understanding of Allergens and dietary requirements
* A high regard for customer service and satisfaction
* Self-motivated and able to work on own initiative and without supervision
* You need to be enthusiastic, approachable and above all a team player
Desirable Skills & Experience
* Flexibility to work some weekends & evenings
* An interest in contemporary art
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