As part of Spirent Communications, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. We are continually recognised by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The navigation and communications market has untapped potential. Spirent solutions are paving the way for tomorrow's communications.
Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators and computer systems running bespoke application software; all designed in-house.
As a Support Engineer at Spirent Positioning Technology, you will leverage your technical expertise as an integral part of our mission to deliver exceptional post sales support to our international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Positioning Technology products.
Your responsibilities will include diagnosing and resolving issues related to our advanced satellite navigation test and simulation systems together with providing guidance and advice to customers. Effective communication of complex information to both technical and non-technical audiences is essential for ensuring customer satisfaction.
In addition to providing direct support to customers, you will collaborate with our in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organisations worldwide.
The role will be primarily working onsite at our Paignton, Devon office with occasional requirement to visit customer facilities, worldwide.
About Spirent Communications
Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning.
We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles and beyond. From testing in the lab to testing in the real world, Spirent helps companies deliver on their promise to their customers of a new generation of connected devices and technologies.
Why Spirent?... Because together we can shape tomorrow!
Spirent is its people. When you join the Spirent team, you will join forces and work alongside some of the industry's most passionate subject matter experts. In an environment of innovation, you will find a place where you can grow, think, explore, create, and make change happen.
At Spirent, we believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We embrace a culture where difference is valued and openness, mutual respect, collaboration, and fairness are considered fundamental. Spirent does not tolerate discrimination or offensive behaviour of any kind. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work.
Your success is vital to our success, which is why we will support you to perform, grow, and contribute - with the confidence to be yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience!
Join Spirent and together let's shape tomorrow!
Essential Requirements:
* Minimum of BEng or HND in appropriate Engineering discipline.
* Demonstrable related experience in a high technology organisation.
* Understanding of satellite navigation concepts.
* Direct experience providing technical customer support.
* Good communication and presentation skills.
* Direct and recent experience using standard RF and other test equipment such as:
*
o Power Meters
o Spectrum analysers
o Frequency counters
o Oscilloscopes
* Proven problem-solving abilities.
* Flexible and dedicated approach.
* Must be able to work in a fast-paced environment and effectively manage multiple priorities.
* Willingness to travel within Europe and occasionally further afield, up to 20% of the time.
* Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations.
* Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company.
Behavioral Competencies:
* Actively pursue value from collaboration.
* Seek and use feedback to develop and improve.
* Take ownership and responsibility of work activities.
* Identify and implement/communicate opportunities for change.
* Inspire, enable and empower those that you come in to contact with.
Desirable:
* Experience with the Linux OS.
* Experience with tools such as Salesforce and Jira.
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