The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients team based in the Llansamlet area.
Salary: £23,796p.a
Hours of work: Monday to Friday: 40 hours per week
Contract: Permanent
Role & Responsibilities:
* Resolve customer queries within an existing customer base.
* This will predominantly be an Outbound role; however, there will be some elements of Inbound necessary. There is a requirement to demonstrate a Sales Within Service approach, focusing on the customer's needs and requirements.
* You will work in a busy and challenging Call Centre and maintain a high level of customer service to all customers, ensuring you adhere to a soft approach to introduce new products and services that are available.
* Experience within a Customer Service environment, ability to adhere to company script guidelines and KPI targets, and confidence in sales.
Skills/Experience/Behaviours Required:
* Customer service experience is essential.
* Call centre experience preferred (however, full training is provided).
* Confident communicating with customers and colleagues in a professional manner.
* Able to handle objections and create a positive outcome.
* Ambitious, enthusiastic, and motivated to achieve and exceed targets.
* Excellent time-keeping.
* Positive can-do attitude.
If you feel you have the right experience for the above role, please submit your CV for immediate response.
CPSwansea
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