Customer Service Coordinator Hybrid – set rota for in office and work from home days Perm anent S alary Flexible Benefits Summary We are currently looking to recruit a Customer Service Co-Ordinator to further strengthen the team in effectively managing all work requests, billing and project assistance. Some of the key deliverables in this role will include: Resolve complex customer issues and reach mutually beneficial solutions Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible Raising PO’s and checking orders Managing multiple projects simultaneously Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information. What we’re looking for : Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure Ideally previous customer service experience Good communication and excellent customer care skills Previous experience using MS Office packages mostly Excel and Word Next Steps: As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. Other details Job Function Direct Pay Type Salary