An exciting opportunity for a proactive and customer-focused IT Support Engineer to join our team. This office-based role is ideal for someone who enjoys troubleshooting, problem-solving, and providing high-quality support to colleagues. You’ll play a key role in ensuring smooth day-to-day IT operations, working closely with end users to resolve technical issues efficiently while maintaining excellent communication. Responsibilities Provide 1st line support across a broad range of technologies Monitor, prioritise, and resolve incoming support tickets, liaising with internal departments and third-party suppliers as required • Support the System Administrator in troubleshooting and resolving more complex IT issues Perform routine IT maintenance and monitoring tasks, including backups, updates, and performance checks Maintain and update IT documentation, ensuring processes and changes are recorded Ensure digital security and compliance best practices to protect employees, clients, and company data Participate in scheduled out-of-hours support as needed • Proactively develop technical skills through training and self-study Required Skills Strong troubleshooting and problem-solving skills Knowledge of Windows 10/11 and Office 365 Good understanding of hardware troubleshooting Basic knowledge of Microsoft Server Technologies (Active Directory, Group Policy, Exchange, DHCP) Fundamental networking knowledge (DNS, IP, Ports) Basic PowerShell scripting skills Strong communication and customer service skills Clear and methodical troubleshooting approach Desirable Sills Experience with cloud platforms (Azure/AWS) Mac OS knowledge Microsoft 365 administration experience Previous experience working on an IT service desk Familiarity with mobile OS platforms (Android/iOS)