Our client is a renowned retail business known for its exceptional fabrics, clothing, and interior products. With an e-commerce platform and stores in multiple locations, including the USA, as well as events across Scotland, Canada, and the USA, our client serves a global market. Deeply rooted in tradition, the company is committed to crafting timeless, high-quality products.
In this role, you will ensure customer orders are beautifully packaged and dispatched on time, manage stock using a digital inventory system, and collaborate with various departments to maintain the highest quality standards.
Key Responsibilities:
1. Pick and package items from the twice-daily picklist, ensuring timely dispatch to the correct customers.
2. Use the appropriate courier service to dispatch parcels, ensuring all Priority Parcels meet advertised time frames.
3. Prepare fabric for daily dispatch to suppliers.
4. Clear and allocate incoming deliveries on the day they arrive.
5. Manage tasks assigned to the Dispatch Department using the CRM system.
6. Work with Customer Service to ensure garments pass quality control and resolve any issues promptly.
7. Cut cloth for customer orders, minimizing waste by bagging scrap cloth for reuse.
8. Label new stock items before dispatching to shop locations or allocating in the stock room.
9. Perform stock counts to ensure the digital inventory matches the physical stock.
10. Assist with stock transfers for company events as needed.
11. Maintain a clean and organised Stock room, ensuring all items are neatly placed or folded.
12. Regularly remove waste and rubbish, placing it in outside skips for weekly collection.
13. Restock your work area with necessary tools and supplies.
14. Ensure all customer details are accurate and up to date in the CRM system.
15. Complete additional tasks and projects as assigned.
16. Attend staff meetings and Quarterly updates.
Requirements:
17. Proficiency in computer-based systems.
18. Positive, can-do attitude.
19. Team player with excellent problem-solving skills.
20. Strong organizational skills and attention to detail.
21. Excellent communication and listening skills.
22. Comfortable with climbing ladders and lifting items up to 16kgs.
This is a fantastic opportunity to join a company dedicated to quality and tradition, where your role will directly contribute to maintaining an excellent reputation. If you are detail-oriented, highly organised, and have a passion for quality, we want to hear from you!
dhBorders – Your Trusted Recruitment Partner
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