United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.
We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation.
Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.
We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.
Job Description
This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.
Our Property Services business revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. We are looking for an Apprentice to join the Resident Liaison Team, who are the key point of contact for residents who are having work done to improve their homes.
Some of your key responsibilities will be:
* Supporting the team with administration duties, resident visits and courtesy calls addressing any actions promptly.
* Undertaking courtesy telephone calls to tenants, prior to customer satisfaction surveys being issued to them.
* Supporting Health and Safety presentations for local school visits within the local community.
* Supporting effective and regular communication with residents through the coordination and administration of newsletters, meetings, daily visits, open days and group events.
* Ensuring effective and regular communication/information is provided to the resident throughout the course of works including pre-start documentation, issuing of notices, information about the scope of works, associated timescales and any changes to the programme.
* Assisting the team with recording and photographing the condition of white goods/working area for every property, before work commences. Ensuring that records are appropriately saved.
* Assisting the team with product training for residents.
* Ensuring all appropriate records and documentation is maintained confidentially and in line with GDPR.
* Assisting with recording complaints/alleged damage claims to residents’ property/personal belongings. Supporting the team in proactively investigating and resolving complaints.
* Helping to monitor trends in complaints/communication logs and report accordingly.
* Liaising closely with the site team and work colleagues ensuring feedback is shared and acted upon.
* Travelling to different sites, offices and resident properties.
As an Apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.
As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment. The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.
To help you settle into your role, we’ll provide you with a buddy from our apprentice population. They will have some great advice as they were in exactly the same situation as you not so long ago, and you’ll also receive full support from your Line Manager and the Early Careers Team who will help guide you throughout your apprenticeship programme to help you achieve professional success.
Qualifications
In order to be successful in this role, we would like you to have already achieved, or be predicted to achieve in Summer 2025:
* GCSEs at Grade 9-4/A*-C in English and Mathematics (candidates without this will be required to achieve functional skills level 1 during the programme and attempt functional skills level 2).
* Good IT skills and able to use Microsoft Office packages e.g. Outlook, Word, Excel.
* Good organisation, time management and communication skills.
You must also be available to start full-time work in September 2025 and have:
* The commitment to live and breathe our company values during your work and studies.
* The motivation and dedication to successfully complete your apprenticeship programme.
Additional Information
We are committed to nurturing your creativity, encouraging the freedom to express yourself and fostering a supportive culture that values both personal and professional development. United Living are on an exciting journey of growth and innovation and our Apprentice programme will provide you with a solid foundation for you to develop your skills for the future and build your career with us.
* Career Development – from the moment you join, you’ll be supported to develop, grow your skill set and progress your career the way you want.
* Cultivate – access to our idea and innovation platform, empowering you to drive positive business change.
* Discounts – access to our leisure and shopping discounts and rewards platform.
* Employee Networks – opportunity to join our organisation wide employee networks such as our Veteran’s Network, Women’s Network, and Young People’s Network which is dedicated to supporting and retaining employees in the early stages of their careers and empowers young employees and future leaders through Continuous Professional Development (CPD), Social Value and Team Building initiatives.
* Health and Wellbeing Support – access to our employee programme which includes access to a virtual GP and Dentist, mental health support and counselling, fitness and nutrition, and financial and legal advice.
* Health Cash Plan
* Payroll Giving – the opportunity to donate regularly from your gross pay to support charities of your choice.
* Pension – you will be eligible to join our pension scheme which we will also contribute to.
* Personal Support Network – you will receive a dedicated buddy and mentor and will join an early careers community of peers that will support you forward every step of the way.
* Reward and Award Schemes – access to our long service awards and above and beyond rewards.
* Social Value – you will be encouraged to support social impact activities each year to support charities and local community organisations.
How to apply
Building a diverse, inclusive and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day.
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We are proud to be a disability confident employer and are committed to offering applicants with a disability an interview, if they meet the minimum requirements for the role.
Please contact our Early Careers team at earlycareers@unitedliving.co.uk to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process so we can discuss how we can support you.
If you are ready to be part of our expanding team and contribute to our success, please click the I’m interested button and submit an application. We recommend you apply as early as possible.
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